Every call and missed call in one branch-aware view.
Call Logs imports call records from your phone provider: incoming, outgoing, answered and missed calls, by branch and extension, with external customer calls separated from internal ones and answer-rate and time-to-answer reporting. A callback queue with an owner and status, and the link to a customer record, are in development.
Who it helps
Businesses with frequent phone enquiries and missed follow-ups.
The problem
Missed calls are not tracked, so enquiries are lost and nobody owns the callback.
Key features
- Incoming, outgoing, answered and missed calls
- Search by phone number or customer name
- Filters by branch, extension and date
- External customer calls separated from internal calls
- Callback queue with owner and status (in development)
- Duration, answer-rate and time-to-answer reporting
How the workflow runs
- Provider call records arrive on a schedule
- Calls are attributed to branch and extension
- Missed external calls are listed for follow-up (callback queue in development)
- Reports show answer rate and time to answer per branch
Where AI helps, and where rules stay in charge
Hold and wait metrics are shown only where the provider supplies those events; nothing is inferred from recordings alone.
Required integrations and access
- Supported phone provider (currently net2phone/Versature call data)
- Provider API access for call records
Customization options
- Additional providers on quote
- Custom branch and queue reports