Selected project areas.
Phone & Call Intelligence
Problem: Missed calls and call outcomes across three branches were invisible after the fact.
Workflow: Call records and recordings synced from the phone provider, attributed to branch and extension, with answer-rate and time-to-answer KPIs and local transcription for review.
View project Phone & Call IntelligenceMarketplace Operations
Problem: Listings, quantities and orders were handled in each seller portal by hand.
Workflow: Amazon.ca and eBay.ca listing creation, daily quantity sync and order import from one catalogue; Walmart.ca item and order mirror.
View project Marketplace OperationsDriver & Delivery APP
Problem: Dispatch ran on phone calls and paper; nobody could see where a delivery was.
Workflow: Delivery stops from POS invoices, status and photo proof on the driver's phone, live location and trips for dispatch.
View project Driver & Delivery APPHow a project takes shape.
Understand the workflow.
Learn about your goals, processes and needs.
Connect the right pieces.
Bring together the right software, data and teams.
Refine with feedback.
Iterate and adapt to fit your operations.