Selected project areas.
Phone & Call Intelligence
Problem: Missed calls and call outcomes across three branches were invisible after the fact.
Workflow: Call records and recordings synced from the phone provider, attributed to branch and extension, with answer-rate and time-to-answer KPIs and local transcription for review.
View project Phone & Call IntelligenceTechnician APP
Problem: Service jobs lived in chat and memory; time, photos and parts were hard to find later.
Workflow: Work orders with assignment, checklists and completion records per customer.
View project Technician APPHow a project takes shape.
Understand the workflow.
Learn about your goals, processes and needs.
Connect the right pieces.
Bring together the right software, data and teams.
Refine with feedback.
Iterate and adapt to fit your operations.